Service Agreement

Cleaning Times:
We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than exact arrival time.

Payment Policy:
Payment is due on the day of service by credit or debit card for single use cleanings like move-in/out or construction cleans. Ongoing client's payments will be due within 15 days of the invoice date sent once a month.

Late Fee:
Overdue payments are subject to a late fee of $15.00. 

Late Cancellation/No Show Fees:
If you wish to cancel or reschedule a cleaning appointment, please provide at least 48.
We try to adhere to this policy in order to prevent lost wages for your cleaners and allow those on the waiting list to receive service. If a cleaning appointment is canceled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged.
If an open-ended (hourly) cleaning is canceled less than 48 hours in advance, a cancellation fee of $75.00 will be charged.
If cleaning is rescheduled by the client less than 48 hours in advance, rather than canceled, a fee of $25.00 will be charged.


Returned Check Fee:
Returned checks are subject to a $25.00 processing fee, and may incur late payment fees if the issue is not immediately remedied.

Loss or Breakage:
We do our best to minimalize any damage or breakage, but it happens on occasion. If something is damaged during cleaning you will be notified within 48 hours and we will do our best to replace or repair the item. The Welcoming Company is insured well beyond the minimum amounts purchased by many house cleaning companies.